Privacy Policy

We're not in the business of hoarding data for no reason. Here's exactly what we do with your info:

• Managing Your Reservations: Confirming bookings, sending you details about your stay, processing payments - the essential stuff.
• Personalizing Your Experience: Remembering that you loved the Swedish massage last time or that you're vegetarian helps us take better care of you next visit.
• Staying in Touch: Sending booking confirmations, pre-arrival info, and occasionally letting you know about seasonal packages or special events (only if you've said it's cool).
• Improving Our Services: Analyzing patterns to figure out what's working well and what could be better - like if everyone's asking for earlier breakfast times or more guided hikes.
• Legal Compliance: Sometimes we've gotta keep records for tax purposes or other legal requirements. It's not exciting, but it's necessary.
• Safety and Security: Protecting against fraud, ensuring guest safety on our trails, and keeping the property secure.

Bottom line: we use your information to make your stay awesome and keep things running smoothly.

We take security seriously around here. Your information is protected through:

• Encrypted Connections: Our website uses SSL encryption - that's the little lock icon you see in your browser. Means your data is scrambled when it travels to us.
• Secure Payment Processing: We work with PCI-compliant payment processors. We don't actually store your full credit card details on our servers.
• Limited Access: Only staff who genuinely need access to your information can see it. The housekeeping team doesn't need your credit card info, and the front desk doesn't need to know your spa preferences.
• Regular Security Audits: We review and update our security measures regularly to stay ahead of potential threats.
• Physical Security: Our servers and data storage follow industry-standard physical security protocols.

No system is 100% bulletproof, but we're doing everything reasonable to keep your data locked down tight.

We're not selling your data to random companies or spamming you with unrelated offers. Here's the short list of who might see your information:

• Service Providers: Companies that help us run things - payment processors, booking systems, email services. They're contractually obligated to keep your data safe and only use it for what we've hired them to do.
• Partner Experiences: If you book a guided tour or activity through us that's run by a partner company, we'll share the necessary details with them so they can take care of you.
• Legal Requirements: If we're legally required to disclose information (like a valid court order), we'll comply with Canadian law.
• Business Transfers: In the unlikely event Thalorien Vale is sold or merged with another company, your information would be transferred as part of that transaction (but it'd still be protected under this policy).

That's it. We don't rent, sell, or trade your personal information with third parties for their marketing purposes. Period.

Yeah, we use cookies - and not the delicious kind from our kitchen (though those are amazing too). Here's the deal:

• Essential Cookies: These keep the website functioning properly. Things like remembering what's in your booking cart or keeping you logged in.
• Analytics Cookies: Help us understand how people use our site. We use this to make improvements - like if everyone's bouncing off a particular page, we know something's not working right.
• Preference Cookies: Remember your choices like language settings or if you've already seen that popup about our winter packages.

You can control cookies through your browser settings. Just know that blocking essential cookies might make some parts of the site not work properly.

We don't use aggressive tracking or follow you around the internet. We're just trying to make our website better for guests.

It's your data, and you've got rights when it comes to how we handle it. Here's what you can do:

• Access Your Information: Want to see what data we've got on you? Just ask. We'll send you a copy.
• Correct Inaccuracies: If something's wrong or outdated, let us know and we'll fix it.
• Delete Your Data: You can request that we delete your information (with some exceptions for stuff we're legally required to keep).
• Opt Out of Marketing: Don't want to hear about our seasonal packages or special events? No hard feelings - there's an unsubscribe link in every marketing email, or just tell us directly.
• Withdraw Consent: If you've given us permission to use your data for something specific, you can change your mind anytime.
• Data Portability: You can request your data in a format that's easy to transfer elsewhere.

To exercise any of these rights, shoot us an email at reservations@thalorienvale.info or call us at (250) 847-2900. We'll get back to you within a reasonable timeframe.

Under Canadian privacy law (PIPEDA), you also have the right to file a complaint with the Office of the Privacy Commissioner of Canada if you think we've mishandled your information.

We don't keep your information forever - that'd be weird and unnecessary. Here's our approach:

• Active Guests: If you're a repeat visitor or have an upcoming reservation, we'll keep your info handy to make your experience smoother.
• Past Guests: We typically retain booking records for 7 years for accounting and legal purposes. After that, unless you've stayed with us again or asked us to keep your preferences on file, we'll delete it.
• Marketing Lists: If you haven't engaged with our emails in a couple years, we'll remove you from our marketing list (though we might keep basic contact info for legal record-keeping).
• Special Requests: If you ask us to delete your data, we'll do it promptly, keeping only what's legally required.

The goal is to keep what's useful and necessary, but not hang onto stuff indefinitely just because we can.

Our resort welcomes families, but we don't knowingly collect personal information directly from kids under 13. If you're booking a family stay, we'll collect the adult's information who's making the reservation.

For family bookings, we might collect basic info about children (like ages) to accommodate dietary needs or activity appropriateness, but this comes through the parent or guardian.

If we discover we've accidentally collected information directly from a child under 13, we'll delete it as soon as possible. If you think this has happened, please contact us right away.

We're located in beautiful British Columbia, Canada, and that's where your data is primarily stored and processed. If you're visiting from outside Canada, here's what you should know:

• Canadian Privacy Standards: We follow Canada's federal privacy law (PIPEDA), which provides strong protections for personal information.
• International Transfers: Some of our service providers might be located in other countries. When this happens, your data is still protected by contractual agreements that meet or exceed Canadian standards.
• Your Local Rights: Depending on where you're from, you might have additional privacy rights under your local laws (like GDPR for EU residents). We'll do our best to honor those rights.

By booking with us or using our services, you're agreeing that your information can be processed in Canada according to this privacy policy.

Things change - technology evolves, laws get updated, and we're always trying to improve how we do things. If we make significant changes to this privacy policy, we'll let you know by:

• Updating the "Last Updated" date at the bottom of this page
• Sending an email to guests with upcoming reservations if the changes affect them
• Posting a notice on our website for a reasonable period

For minor tweaks (like fixing a typo or clarifying something that was confusing), we'll just update the policy and the date.

We encourage you to review this policy periodically, especially if it's been a while since your last visit. Your continued use of our services after changes means you're cool with the updated terms.

Got questions about this privacy policy? Want to exercise your rights? Just confused about something and need clarification? We're here to help.

Reach out to us:

• Phone: (250) 847-2900
• Email: reservations@thalorienvale.info
• Mail: 4875 Mountain Valley Road, Whistler, BC V8E 0Z5, Canada

We'll respond to your privacy-related inquiries within 30 days, usually much sooner. If you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.